Return & Refund Policy

At Kawaii Nights, we want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must:

• Be unused and unworn.
• Be in their original packaging.
• Include all tags and accessories.
• Be free from stains, damage, or signs of wear.

For hygiene reasons, certain items may not be eligible for return once opened or used.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

• Used or worn items.
• Items without original packaging or tags.
• Gift cards.
• Clearance or sale items (unless faulty).

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

How to Start a Return

To request a return, please contact us at:

Email: support@kawaiinights.com

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.
• Photos, if applicable.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please check with your bank or card provider first. If you still need assistance, contact us at support@kawaiinights.com.

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Last updated: June 2026